Question 1

How do I book a campervan?

Accepted Answer

Use our online booking system: select your dates, choose a van, add any extras, and confirm. You'll receive a confirmation email with payment instructions. No account is required.

Question 2

What's the minimum rental period?

Accepted Answer

The minimum rental period is 5 nights and applies year-round.

Question 3

What documents do I need?

Accepted Answer

You'll need a valid Class B driving license held for at least 5 years, a passport or national ID, and a credit card for the €1,000 security deposit.

Question 4

How does payment work?

Accepted Answer

A 50% down payment is due within 5 days of booking. The remaining balance is due 60 days before pickup. If you book within 60 days of your trip, full payment is required immediately.

Question 5

Is there a service fee?

Accepted Answer

Yes. Each rental includes a €70 service fee that covers vehicle preparation, cleaning, and 24/7 support.

Question 6

What is your cancellation policy?

Accepted Answer

More than 30 days before pickup: free cancellation with a full refund. Between 7 and 30 days before pickup: the full price is charged, but you receive a 50% voucher for future use. Less than 7 days before pickup: no refund is available.

Question 7

Can I modify my booking?

Accepted Answer

Yes. Contact us to change dates or extras subject to availability. Pricing may change depending on the season and the new itinerary.

Question 8

How do I cancel my booking?

Accepted Answer

Email us at hello@wildgoatride.com or reach out via WhatsApp with your booking reference and the primary driver's name.

Question 9

What's included in the insurance?

Accepted Answer

All rentals include comprehensive insurance with third-party liability, fire and theft cover, collision damage with excess, and 24/7 roadside assistance.

Question 10

What's the general damage excess?

Accepted Answer

The standard damage excess is €1,500. This is your maximum liability for insured incidents.

Question 11

What damage isn't covered by insurance?

Accepted Answer

Typical exclusions include tire damage, windscreen stone chips, interior damage, damage caused by unpaved roads, and damage from awning misuse.

Question 12

What should I do in case of an accident?

Accepted Answer

Contact us immediately and file a police report whenever required. Follow the reporting steps in your rental agreement. Failing to report properly may result in a €1,000 penalty.

Question 13

How much mileage is included?

Accepted Answer

200 km per day, accumulated across your rental period. For example, a 5-day rental includes 1,000 km in total. Additional mileage costs €20 per 100 km.

Question 14

What's included in the rental?

Accepted Answer

Your rental includes insurance cover, 24/7 roadside assistance, bedding and linens, kitchen equipment, and the included mileage allowance.

Question 15

Can I travel outside Albania?

Accepted Answer

The campervan is intended for use in Albania only. Cross-border travel is possible only with our prior written approval.

Question 16

Can I drive on unpaved roads?

Accepted Answer

No. Driving on unpaved or off-road surfaces is not covered by insurance, and any resulting damage will be charged to the renter.

Question 17

What happens if I return the van late?

Accepted Answer

Late returns can be charged up to €50 per hour, with a maximum of €500 per 24-hour period, plus any additional losses or costs caused by the delay.

Question 18

What is the security deposit?

Accepted Answer

A €1,000 security deposit is pre-authorized at pickup and released after the return inspection, minus any applicable charges.

Question 19

What are the fuel return requirements?

Accepted Answer

Return the van with a full tank. If the tank is not full, fixed refueling charges apply depending on the fuel level at return.

How Can We Help?

Frequently Asked Questions

Booking Process

Cancellation & Refunds

Insurance & Coverage

During Your Rental

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